Shared inbox

Connect email

Forward your public support inbox to the Cove receive address. Replies from the desk come back on the same thread.

Work the shared inbox

Open, pending, resolved, spam, snoozed. Assign a person, leave an internal note, insert a quick reply. ⌘ Enter sends.

Resolve a conversation and CSAT

Resolve ends the widget thread and can ask for a 1–5 rating. A new message after that is a new conversation.

Email campaigns

Email a People segment from Broadcasts. Sequential send, cap 200. RFC 8058 one-click unsubscribe.

SLA clocks

First-reply and resolve targets in Settings → Hours. Inbox shows on time, at risk, or late.

Saved views

Mine and Unassigned ship. Save up to 24 custom views: state, assignee, tag, search.

Live workflows

Publish a workflow. It persists. Triggers are listed. Wait steps resume on the daily drain and when the desk opens.

Inbound routing

Assign on inbound by VIP tag, working hours, or a People segment. Listed from Essentials.

Connect WhatsApp

WhatsApp Cloud API: Meta app, permanent token, webhook verify, then a test that lands in Inbox.