Campaigns live at Broadcasts. A person writes the copy. Cove sends through Resend.
Send loop
- Open Broadcasts. Click Write campaign.
- Name, subject, body. Optional template (product update, hours, follow-up, help article).
- Segment or tag, or leave blank for everyone with a real email. Unsubscribed addresses are skipped.
- Review send. Cove sends sequentially. Cap is 200 contacts. Extra addresses are skipped.
- Delivered, opened, and clicked stay at 0 until Resend reports them. Cove does not invent rates.
Every mail includes an unsubscribe link and List-Unsubscribe / List-Unsubscribe-Post (RFC 8058 one-click). Existing tickets are unchanged when someone unsubscribes.
What this is not
- Not Intercom Series.
- Not Product Tours.
- Not A/B or surveys.
- Not a scale queue past 200.
- Not inbound mail. Inbound is Connect email after Email is connected and MX is live.
Page teasers (URL contains + delay) live in Widget studio, not here.
Marketing page: Campaigns.
Was this helpful?
If a step is wrong, write help@coveinbox.co.
Related
Shared inbox
Connect email
Forward your public support inbox to the Cove receive address. Replies from the desk come back on the same thread.
Shared inbox
Work the shared inbox
Open, pending, resolved, spam, snoozed. Assign a person, leave an internal note, insert a quick reply. ⌘ Enter sends.
Shared inbox
Resolve a conversation and CSAT
Resolve ends the widget thread and can ask for a 1–5 rating. A new message after that is a new conversation.
Put the widget on the site
Fourteen-day trial. Per workspace. Conversations are unlimited.