About
One desk for chat, help, and team workflows
The all-in-one customer support platform built to replace Intercom — Live chat, email, help, CRM, and workflows in one product. Cove is for teams that wanted a chat widget they can actually shape, and a shared inbox at a workspace price.
Who it is for
Support teams that answer from the site. You want the messenger to match the product — glass, square corners, your mark — and one complete desk for chat, help, CRM, and workflows. Switch from a default vendor chrome to an all-in-one platform.
What we ship
Live chat, the shared inbox, help articles in the panel and on {slug}.coveinbox.co, conversation translation, campaigns, live workflows, a customer portal, SLA clocks, and channel connects that land in the same queue.
The wedge is the look
Theme, glass, radius, launcher, copy. Then a workspace-priced inbox. That is the company. See Widget studio. Phone callbacks, campaigns, and a focused connect list ship with the desk.
Summer linen
A shirt that does not shout.
Need a hand?
We are in on this page.
Hosting, billing, and how to write in
Hosting
TLS in transit. Daily backups. Operator SSO is Google, Microsoft, a magic link, and 2FA. Not SAML. See security. We do not currently offer a customer-selectable EU-only region. Ask help@coveinbox.co if you need a current security report rather than assuming SOC 2 on a marketing page.
Billing
Dodo Payments over HTTPS. Plans are per workspace, not per conversation. Card data stays with Dodo. See pricing.
Hours
Remote. We reply from US Eastern business hours. Contact or help@coveinbox.co. No phone tree.
What we ship
Live chat, the shared inbox, help articles in the panel and on {slug}.coveinbox.co, conversation translation, campaigns, live workflows, a customer portal, SLA clocks, phone callbacks, and channel connects.
Hosting and billing
TLS in transit. Daily backups. Billing is Dodo Payments over HTTPS. Plans are per workspace, not per conversation. Paid plans start with a 14-day trial; a card is required. Cancel before day 14. We reply from US Eastern business hours.
FAQ
Frequently asked questions
What we sell, where we work, and how to write in.
Yes. Paid plans start with a 14-day trial. Checkout collects a card. Cancel before day 14 and you are not charged. Free does not require a card. See pricing.
Remote. We reply from US Eastern business hours. Write contact or help@coveinbox.co.
No. The product is the messenger and the desk. Features we name on this site ship as working UI and APIs.