How can we help?

• Getting started

  Create a workspace, put the widget on the site, and publish a first article.

  5 articles

• Website widget

  Snippet, allowed origins, appearance, and what visitors see in the messenger.

  3 articles

• Shared inbox

  Assign, notes, quick replies with macro actions, snooze, resolve, then CSAT.

  9 articles

• Help articles

  Write once. Search in the messenger. Same pages on your public help URL.

  2 articles

• Billing

  Free, Mini, Essentials, Plus. Trial, seats, and a workspace bill — not per conversation.

  1 article

• Team

  Invite people. Owner, admin, and agent roles.

  1 article

• Security and privacy

  2FA, roles, GDPR export, and account delete. Not SAML.

  1 article

Popular articles

• Install the website widgetOne script tag, a public site key, and an origin list. Visitors appear in the inbox when they write.
• Resolve a conversation and CSATResolve ends the widget thread and can ask for a 1–5 rating. A new message after that is a new conversation.

Short answers

How long until a visitor shows in the inbox?

When they send a message from the widget. If nothing appears, check the snippet, the public key, and that the page origin is on the allowed list.

Can I hide that this runs on Cove?

Yes. Hide branding is a switch on the Widget screen. The mark is gone on the next load of the messenger.

Does Cove draft replies with AI?

Plus drafts from published help pages by keyword. A person still sends. Live workflows can greet. There is no per-resolution charge.

Do conversations add a line item?

No. You pay for the workspace. Conversations are unlimited. Extra seats are $6 per month on Mini and up.

Where do published articles appear?

On the Articles tab in the messenger, and at {your-workspace-slug}.coveinbox.co. A custom domain works after DNS/TLS verification.