Paste the Cove snippet. Then drop Intercom or Crisp.

Snippet swap

Paste Cove. Delete the old tag.

Same footer or theme slot you already use. Shopify, WordPress, Webflow: custom code or the theme footer. Two launchers on a page is how visitors ignore both.

<script src="https://coveinbox.co/widget.js" data-website="YOUR_PUBLIC_KEY" async></script>

<script>
  window.intercomSettings = { app_id: "YOUR_APP_ID" };
</script>
<script async src="https://widget.intercom.io/widget/YOUR_APP_ID"></script>

<script>
  window.$crisp=[];
  window.CRISP_WEBSITE_ID="YOUR_WEBSITE_ID";
  (function(){
    var d=document,s=d.createElement("script");
    s.src="https://client.crisp.chat/l.js";
    s.async=1;
    d.getElementsByTagName("head")[0].appendChild(s);
  })();
</script>

Help articles

Export pages as markdown. In the app, Settings → Replace widget (or Help center) accepts .md files. A heading or YAML title becomes the Cove title. Files stay drafts until you publish — then they search in the messenger and on your public help URL.

---
title: Returns under $40
category: Shipping
published: true
---

Unopened items within 30 days. Keep the receipt.

People: a CSV with an email column. Intercom and Crisp contact exports work. Matching emails update; the rest create profiles.

Past threads

JSON, CSV, or markdown from Settings → Replace widget or POST /api/v1/import/conversations. Cove creates people, conversations, and message text with the timestamps in the file. Intercom-style conversation_parts and Crisp-style session_id JSON are accepted. Ticket fields, assignees, SLA, CSAT, and attachments are not. Cap: 50 threads per upload. Re-importing the same id is skipped.

{
  "conversations": [
    {
      "email": "ada@example.com",
      "name": "Ada Lovelace",
      "subject": "Billing question",
      "messages": [
        { "kind": "user", "author": "Ada", "body": "Can I change the plan?", "at": "2024-06-02T14:03:00Z" },
        { "kind": "operator", "author": "Sam", "body": "Yes — we prorate.", "at": "2024-06-02T14:08:00Z" }
      ]
    }
  ]
}