The desk
The chat on the site, the list of conversations, and the help articles in that same window.
Website chat lands in one queue. Email and SMS land when you connect them. Assign the thread, leave a note the visitor never sees, and keep the history on a single conversation.
Slack (two-way with bot scopes), Shopify, Stripe, Meta, Telegram, Linear, and a signed webhook. Not a 100-app store. Website chat is included.
yourstore.com
Ask about shipping or the plan.
How can we help today?
Theme, glass, radius, and launcher on every plan. Suggested questions and help articles in the same panel. Hide the Cove mark on Plus.
The messenger sits on the page they are already reading. If they leave, the same thread is still there when they come back.
¿Pueden confirmar el envío a CDMX?
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Customers write in their language. The inbox shows a translation on the same message. Locale sits on the contact. The original is never replaced.
From “Returns under $40”
Cove matches the thread against help pages you published. If nothing matches, you get an error — not a guessed policy. A person still sends.
Same product
Mail lands on the thread. The team opens the desk with Google or Microsoft. Visitors read help — and People sits beside every conversation.
Channels · Email
Connected
Customers write
help@atlas.store
Cove receive address
atlas@inbound.coveinbox.co
Reply-To on desk mail
On
Sign in
Continue with Google
Continue with Microsoft
Magic link and 2FA stay available.
Cove is the desk: the messenger on the site, the shared inbox, help in the same panel, and the contact beside the thread.
01
Most visitors never email. Paste one script. The messenger opens on the page they are already reading. If they leave, the same thread is still there when they come back.
02
Website chat lands in the same queue. Email and SMS land when you connect them. A teammate assigns, notes, and replies once. The customer sees one history — not a restart in another tool.
03
Publish a page once. Visitors search it on the Articles tab. Your team can draft a reply from those pages. A person still sends.
04
Customers write in their language. The inbox shows a translation on the same message. Locale sits on the contact. The original is never replaced.
First afternoon
The loop that ships. Paste the snippet, set the look, publish one article, take a test chat. Read Switch to Cove and Cove vs Intercom.
01
Sign up and open the inbox.
02
The chat appears on the site. Replies land in the inbox.
03
Set the colors, the corner roundness, and the button.
04
Visitors can read it in the chat.
05
Open the site as a visitor. Reply from the inbox.
What you open
Three desk surfaces. Captures match the shipped UI — queue, public help host, Broadcasts compose.
atlas.coveinbox.co
Billing
3 articles
Widget
4 articles
Inbox
2 articles
Broadcasts
September hours
Subject
Desk hours change next Monday
Audience
Segment: Plus · 47 of 200 cap
List-Unsubscribe (RFC 8058)
On
FAQ
Card, day 15, inbound email, and how you switch.
Yes for Mini, Essentials, or Plus. Checkout collects a card. Cancel before day 14 and you are not charged. Free does not require a card. See pricing.
Free stays open. If a paid trial ends without an active subscription, the dashboard locks and the website widget stops (the public script returns 402). Owners upgrade from Billing.
No. Plus drafts from published help articles and macros. A person still sends. Visitors can always talk to a person. See Cove Agent.
Not as Gmail OAuth. Save Email on Channels, then forward your public support inbox to `{slug}@inbound.coveinbox.co`. That address appears after Email is connected and MX is live. Attachments and quote-strip are not shipped. Steps: Connect email.
When you connect them. Website chat is the channel that ships. Slack writes back only with Events and a bot token that includes `channels:history`. See integrations.
Paste the Cove snippet, remove the old tag, then import people, help markdown, and optional thread transcripts. The walkthrough is Switch to Cove.
