Cove
Same article, on the Help tab — they never leave the page.

Help in the messenger

Help inside the messenger, on the same desk

Publish an article once. It appears on the Articles tab in the Cove messenger — search, open, go back to chat. The host page never unloads. The public site is Helpdesk; this page is the in-panel experience.

Why in-panel help

People abandon a new tab and open chat anyway.

Help inside the messenger keeps them on the page they were already reading. If the article is not enough, the thread can start with that context attached. Crisp can surface a helpdesk in the chatbox the same way — Cove searches published pages in this workspace, title and body.

How it works

In the panel. Not a new tab.

  1. 1

    Open Help

    Featured pages can appear as Home cards. You choose Help and News visibility in Widget. Hide either when the workspace has nothing published.

  2. 2

    Read, go back to chat

    The article opens in the messenger. The host page never unloads. Search is title and body of published pages in this workspace — not a site crawl.

  3. 3

    Hide when empty

    If nothing is published, hide Help rather than showing an empty search. Prefer that over a dead tab that trains people to ignore it.

Draft from the same pages

On Plus, Cove Agent sits next to the composer. It drafts from published articles and macros. If nothing matches, you get an error. A person still sends. How drafts work.

Who should skip this

Switch to Cove for one help site per workspace — a Cove subdomain, optional verified custom host — plus the same pages in the messenger. Plus can draft a reply from those pages. A person still sends.

FAQ

Frequently asked questions

Public URL versus the Articles tab, and what to hide when you have no pages yet.

Same articles. Helpdesk is the public site on {slug}.coveinbox.co. This page is the Articles tab inside the messenger. Write once; both surfaces use it.

No. Visitors search and read on the Articles tab, then go back to chat without leaving the page they were on.

Yes. Hide Help or News in Widget rather than showing an empty search.

Blog

Articles in the panel

Publish three articles this week.

Hide Help until the first one is live. Then search refund as a visitor and see if you hit the page.