GDPR export and account delete

Visitor access requests and operator close live on Settings → Security (same path in the Cove Inbox app).

Export one contact

Any member who can export a contact: enter an email or contact id, download JSON. The file is the profile, conversations, and messages the desk can already open.

Export the workspace

Owners and admins only. Every person and thread in this tenant, capped if the desk is very large. The audit log records the export.

Delete account

Type DELETE. We remove your auth user (email, password, Google/Microsoft sign-in, 2FA) and take you off every workspace. If you are the only member, that workspace and its inbox data go with it. Paid subscriptions on those workspaces are cancelled when we can. Teammates’ accounts stay. Daily backups may lag by a day. The last owner of a workspace that still has teammates must promote another owner first.

What the audit log records

Invite, export, ban, unban, account delete. That is the list.

Login history is a placeholder. We do not record devices yet.

Operators sign in with Google, Microsoft, a magic link, and 2FA. We do not offer SAML. We do not claim HIPAA or SOC 2.

Marketing: Security. Legal: Privacy.