Cove Agent sits next to the composer as Agent draft. It matches published help pages and quick replies. A person still sends.
What it reads
Published help center articles in this workspace: title, excerpt, and body. Plus the quick replies the team saved. Not PDFs, not a site crawl, not the open web.
It matches keywords from the thread. If nothing matches, you get an error. That is the product working. Insert the draft, edit it, send it yourself. The visitor does not see the draft until you send.
In the messenger
When articles exist, the widget can suggest them before or beside Talk to a person. Help is never a wall.
Review before send
A person still owns the send button. There is no per-resolution charge. This is not Fin.
Pair drafts with live workflows when you want a greeting. What ships in Cove.
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If a step is wrong, write help@coveinbox.co.
Related
Help articles
Articles in the messenger
Published pages are searchable on the Articles tab. Visitors do not leave the page they were reading.
Getting started
Create a workspace
Sign up, name the workspace after the company customers already know, and invite the people who will reply.
Getting started
Install the website widget
One script tag, a public site key, and an origin list. Visitors appear in the inbox when they write.
Put the widget on the site
Fourteen-day trial. Per workspace. Conversations are unlimited.