Matrix
Tawk and Cove, side by side — what actually ships
Public list prices checked 29 Aug 2026 where we cite a number. Feature rows for Cove are what ships today.
| Tawk | Cove | |
|---|---|---|
| Setup | A free widget. Extra agents and removing their brand are paid. | One script tag. Plus hides the Cove mark. |
| Inbox | The widget takes the chat. The paid pieces sit around it. | Your team replies from one inbox. |
| Price | Free to start, then charges for agents and branding. No public seat price is cited here. | Free for 2 seats. Mini $39/month for 10. Extra seats $6. |
Three differences
A clear price
You see the workspace price before you invite the team.
Help articles
Published articles open in the chat. The public help URL is on Essentials.
Who should switch
Free covers 2 people and website chat. Mini is $39 a month for 10 people, including email and Shopify.
Who should stay
Stay on Tawk if you already depend on parts Cove does not ship. Cove shows recent Shopify orders beside a thread when the shop is connected. It does not refund or edit those orders, does not sign in to Gmail or Outlook, does not take voice calls, and does not send article drafts by itself.