Crisp is the honest comparison. Both are a support workspace with a website widget. Switch to Cove for messenger control (glass, radius in px, launcher) plus the inbox, workflows, a portal, and channels you can connect.
Prices, same day
Crisp’s pricing page on 29 Aug 2026: Free $0 (2 seats, no AI credits), Mini $45 (4 seats, $5 Hugo credits, about 90 automated conversations), Essentials $95 (10 seats, $25, about 450), Plus $295 (20+ seats, $75, about 1350). Conversations unlimited. 14-day trial. More than 20 agents is an opt-in add-on; that page does not print a dollar amount for extra seats.
Cove, same date, our pricing: Free $0, Mini $39, Essentials $89, Plus $219 per workspace per month. Yearly is two months free. Extra seats $6/mo on Mini and up. Unlimited conversations. 14-day trial. Credits are not printed as a Hugo allowance. There is no Hugo.
If you only use the chatbox + inbox. 29 Aug 2026.
| Crisp Mini | Cove Mini | |
|---|---|---|
| Workspace | $45 | $39 |
| Seats included | 4 | 10 |
| Website messenger | Chatbox | Theme, glass, radius px, launcher icon/pill |
| Shared inbox | Yes | Yes — assign, notes, quick replies, CSAT |
| Hugo | $5 credits | Plus drafts + workflows |
| Visitor map / highlight / apps | In Crisp | Map, banner — not screen share, HubSpot |
What Crisp Mini actually includes that this scenario ignores
Email inbox, shortcuts, chat triggers, private notes, custom email domain, mobile apps, SDKs, contact form, e-commerce plugins. If you use those, Mini is cheap for the catalog. If you use the chatbox and the queue, you are paying for Hugo credits you may never spend and apps you never opened.
What Cove ships for the same job
- Plus drafts and live workflows — no Hugo credit pack.
- WhatsApp, Instagram, SMS, and phone callbacks in the same inbox.
- Live workflows that persist and greet.
- One help host per workspace on {slug}.coveinbox.co, plus one verified custom domain.
- Visitor map, highlight on page, inbox PWA.
- Broadcasts, a ticketing portal, HubSpot, Shopify, and hide-the-mark.
When Cove is the better buy
Widget plus inbox, you want the messenger to match the site (glass, square or round radius, your launcher mark), and you do not want a Hugo line. Switch to Cove. Mini at $39 or Essentials at $89 is the comparison. Full write-up: Cove vs Crisp. Three-way table: Cove vs Intercom vs Crisp.
Try the desk: signup. Bills: pricing. How we run support on Cove: help. Other notes: blog.
Blog
Related reading
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Try the widget and the shared inbox
Fourteen-day trial. Per workspace. Conversations are unlimited.